Privacy

er77 Privacy Policy – How We Handle Your Data

Your privacy matters to er77. This policy explains exactly what personal data we collect when you use er77, why we collect it, how we store it, and what rights you have over your own information. No jargon, no hidden clauses.

Last updated: January 2025
What We Collect

Name, phone, email, payment details, and gameplay activity on er77.

Why We Use It

To run your er77 account, process payments, and keep the platform secure.

Who Sees It

Only payment processors and verification services — never sold to advertisers.

Your Rights

Access, correct, or delete your er77 data at any time by contacting support.

This Privacy Policy applies to all users of the er77 platform, including anyone who visits the er77 website, registers an account, makes a deposit, plays a game, or contacts er77 support. By using er77, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use er77.

01 Introduction

er77 is committed to protecting the privacy of every player who uses the platform. We understand that handing over personal information requires trust, and we take that responsibility seriously. This Privacy Policy is written in plain language so you know exactly what happens to your data when you use er77 — no vague statements, no buried clauses.

er77 collects only the data that is necessary to operate the platform, process your payments, verify your identity, and keep your account secure. We do not collect data for the sake of it, and we do not sell your personal information to any third party under any circumstances.

er77 will never sell, rent, or trade your personal data to advertisers, data brokers, or any other commercial third party. Your data exists to make er77 work for you — nothing else.


02 Data We Collect

er77 collects two categories of data: information you provide directly, and information collected automatically when you use the platform.

Information you provide to er77:

  • Full name as it appears on your national ID
  • Mobile phone number used for registration and payment
  • Email address for account communications
  • Date of birth for age verification purposes
  • Payment account details (bKash number, Nagad number, Rocket number, or bank account details)
  • Identity documents submitted for verification (national ID, passport, or other accepted documents)
  • Any information you provide when contacting er77 support

Information collected automatically on er77:

  • IP address and approximate geographic location
  • Device type, operating system, and browser version
  • Pages visited on er77 and time spent on each
  • Games played, bet amounts, and session duration
  • Login timestamps and session activity
  • Cookies and similar tracking technologies (see the Cookies section)
Data Type Example Purpose on er77
Identity data Name, date of birth, NID Age verification, KYC compliance
Contact data Phone number, email Account communication, support
Financial data bKash / Nagad number Processing deposits and withdrawals
Technical data IP address, device info Security monitoring, fraud prevention
Usage data Games played, session time Responsible gaming, platform improvement

03 How We Collect Your Data

er77 collects your data through the following channels:

  • Registration form: When you create your er77 account, you provide your name, phone number, email, and date of birth directly.
  • Deposits and withdrawals: When you make a payment on er77, your payment account details are recorded to process the transaction and for future verification.
  • Identity verification: When er77 requests KYC documents, you upload them directly through the platform or send them to the support team.
  • Gameplay: er77 automatically records your game activity, including which games you played, how much you wagered, and when you played. This data is used for responsible gaming monitoring and platform improvement.
  • Support interactions: When you contact er77 support via live chat or email, the content of those conversations is recorded to help resolve your issue and improve service quality.
  • Cookies and tracking: er77 uses cookies and similar technologies to collect technical and usage data automatically when you browse the platform. See the Cookies section for full details.

04 Why We Use Your Data

er77 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Here is a breakdown of why er77 processes your data:

  • Account management: To create and maintain your er77 account, verify your identity, and keep your account secure.
  • Payment processing: To process deposits and withdrawals accurately and to verify that payment accounts belong to you.
  • Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised access to er77 accounts.
  • Responsible gaming: To monitor gameplay patterns and identify players who may need support. er77 uses this data to enforce deposit limits and self-exclusion requests.
  • Customer support: To respond to your queries, resolve disputes, and improve the quality of er77 support.
  • Legal compliance: To meet obligations under applicable laws and regulations, including anti-money laundering requirements and age verification rules.
  • Platform improvement: To understand how players use er77 and make the platform better over time. This analysis is done on aggregated, anonymised data wherever possible.
  • Promotions and communications: To send you information about er77 bonuses and promotions, but only if you have opted in to receive marketing communications. You can opt out at any time.

er77 will never use your data to make automated decisions that significantly affect you without giving you the opportunity to request a human review of that decision.


05 Sharing Your Data

er77 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary:

  • Payment processors: bKash, Nagad, Rocket, and banking partners receive the payment details necessary to process your deposits and withdrawals on er77.
  • Identity verification services: Third-party KYC providers may receive your identity documents to verify your age and identity on behalf of er77.
  • Fraud prevention services: er77 may share technical data such as IP addresses and device fingerprints with fraud detection services to protect the platform and its players.
  • Legal and regulatory authorities: er77 may disclose your data to law enforcement, regulatory bodies, or courts when required to do so by applicable law. er77 will only disclose the minimum data required to comply with such requests.
  • Business transfers: In the event that er77 is acquired by or merged with another entity, your data may be transferred as part of that transaction. You will be notified before your data is transferred and becomes subject to a different privacy policy.

All third parties who receive data from er77 are required to handle it securely and in accordance with applicable data protection laws. er77 does not permit third parties to use your data for their own marketing purposes.


06 Data Storage and Security

er77 stores your personal data on secure servers protected by industry-standard security measures. All data transmitted between your device and er77 is encrypted using SSL/TLS technology. Access to personal data within er77 is restricted to staff members who need it to perform their job functions.

er77 takes the following technical and organisational measures to protect your data:

  • SSL encryption on all data transmitted to and from er77
  • Encrypted storage of sensitive data including payment details and identity documents
  • Role-based access controls limiting who within er77 can view personal data
  • Regular security audits and vulnerability assessments of the er77 platform
  • Automatic session timeouts to protect inactive er77 accounts
  • Two-factor authentication available for all er77 accounts

While er77 takes every reasonable precaution to protect your data, no system is completely immune to security risks. If you suspect your er77 account has been compromised, contact support immediately so we can secure it.


07 How Long We Keep Your Data

er77 retains your personal data for as long as your account is active and for a reasonable period after account closure to meet legal and regulatory obligations. Specific retention periods are as follows:

  • Account data: Retained for the duration of your er77 account and for up to 5 years after account closure, in line with standard financial record-keeping requirements.
  • Transaction records: Deposit and withdrawal records are retained for a minimum of 5 years to comply with anti-money laundering regulations.
  • Identity documents: KYC documents are retained for the period required by applicable law, typically 5 years from the date of submission.
  • Support communications: Records of support interactions are retained for up to 2 years to help resolve any future disputes.
  • Gameplay data: Anonymised gameplay data may be retained indefinitely for platform analytics. Data that can identify you personally is deleted after account closure.

When your data is no longer required, er77 will delete or anonymise it securely. You may request early deletion of your data by contacting the er77 support team, subject to any legal obligations that require us to retain it.


08 Cookies

er77 uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit er77. Cookies do not contain your personal information directly, but they help er77 recognise your device and remember your preferences.

er77 uses the following types of cookies:

  • Essential cookies: These are required for er77 to function. They keep you logged in, remember your session, and enable core platform features. You cannot opt out of essential cookies without stopping use of er77.
  • Analytics cookies: These help er77 understand which pages and games are most popular, how long players spend on the platform, and where technical issues occur. This data is aggregated and anonymised.
  • Preference cookies: These remember your settings on er77, such as your preferred language or display options, so you don't have to set them every time you visit.
  • Security cookies: These help er77 detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using er77, but some features may not work as smoothly.


09 Your Rights

As an er77 player, you have the following rights over your personal data. To exercise any of these rights, contact the er77 support team at [email protected].

  • Right to access: You can request a copy of the personal data er77 holds about you at any time. er77 will provide this within 30 days of your request.
  • Right to correction: If any of the data er77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly in your er77 account settings.
  • Right to deletion: You can request that er77 delete your personal data. er77 will comply unless we are required to retain the data by law — for example, to meet anti-money laundering record-keeping requirements.
  • Right to restrict processing: You can ask er77 to stop using your data for certain purposes while a dispute or investigation is ongoing.
  • Right to data portability: You can request a copy of your er77 data in a structured, machine-readable format so you can transfer it to another service if you wish.
  • Right to object to marketing: You can opt out of receiving promotional communications from er77 at any time by contacting support or using the unsubscribe link in any marketing email.

er77 will respond to all data rights requests within 30 days. In complex cases, we may need up to 60 days, and we will notify you if this is the case.


10 Children's Privacy

er77 is strictly for adults aged 18 and over. er77 does not knowingly collect personal data from anyone under the age of 18. If er77 discovers that a person under 18 has registered an account or provided personal data, that account will be closed immediately and all associated data will be deleted.

If you are a parent or guardian and believe that a minor has registered on er77 using your details or their own, please contact the er77 support team immediately at [email protected] so we can investigate and take appropriate action.


11 Changes to This Policy

er77 may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or our data practices. When we make changes, the updated policy will be published on this page with a revised date at the top.

For significant changes that affect how er77 uses your data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of er77 after a policy update constitutes your acceptance of the revised terms.


12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how er77 handles your personal information, please get in touch. The er77 support team is available 24 hours a day, 7 days a week.

We aim to respond to all privacy-related enquiries within 2 business days. For formal data rights requests, er77 will respond within 30 days as required by applicable law.

Your Privacy, Our Priority

Six ways er77 keeps your personal data safe every day.

SSL Encryption

Every piece of data you send to er77 — from your login credentials to your payment details — is protected by SSL encryption in transit. Nobody can intercept it between your device and our servers.

Zero Data Selling

er77 has never sold player data and never will. Your personal information is used only to operate your er77 account and process your payments. It is not shared with advertisers or data brokers.

KYC You Can Trust

Identity documents submitted to er77 are handled by certified verification partners and stored with encryption. Your NID or passport details are never shared beyond what is required for verification.

You Control Your Data

er77 gives you the right to access, correct, or delete your personal data at any time. Just contact the support team and we'll handle your request within 30 days — no runaround, no delays.

Minimal Data Collection

er77 collects only what is genuinely needed to run your account and keep the platform secure. We don't ask for data we don't need, and we don't keep it longer than necessary.

Opt-Out Marketing

er77 only sends promotional emails and messages to players who have opted in. You can unsubscribe from marketing communications at any time with a single click — no questions asked.

Play on er77 With Confidence

Now you know exactly how er77 handles your data. Create your free account today and enjoy fast payouts, fair games, and a platform that genuinely respects your privacy.